Refund & Cancellation Policy
This Refund & Cancellation Policy explains the terms applicable to payments made through nursinghorizons.com for subscriptions, registrations, publications, services, digital products, memberships or other offerings provided by Nursing Horizons.
By making a payment through our website, you acknowledge and agree to the terms below.
1. General Policy
All payments made through nursinghorizons.com are subject to the applicable product or service terms displayed at the time of purchase. Because certain Nursing Horizons services involve digital access, publication processing, editorial work, registration or services that may begin immediately after payment, refunds may be restricted once the service or processing has commenced.
2. Cancellation Before Service Commencement
A cancellation request may be considered if submitted before the relevant service, registration, publication or processing has commenced. Any eligible refund will be assessed based on the nature of the service and the applicable terms displayed at the time of purchase.
Where a refund is approved, applicable payment gateway charges, transaction charges or other non-refundable third-party charges may be deducted where permitted by law.
3. Digital Products and Online Services
Payments for digital products, online access, subscriptions, downloadable material or services may generally be non-refundable once access has been provided, the digital product has been delivered, the user has downloaded or accessed the material, the service has commenced, or the requested service has been substantially performed.
4. Journal Registration, Publication and Editorial Services
- Fees may be non-refundable once editorial, review, processing or publication work has commenced.
- Submission of a manuscript does not guarantee acceptance or publication.
- If a manuscript is rejected, the applicable publication or processing fee will be governed by the specific terms communicated to the author at the time of submission/payment.
- Fees relating to services already completed are generally not refundable.
5. Duplicate or Incorrect Payments
If you have accidentally made a duplicate payment for the same service, please contact us promptly with your name, registered email address, transaction/order ID, date of payment, amount paid and reason for the refund request. After verification, an eligible duplicate payment may be refunded through the original payment method.
6. Failed Transactions
If your bank account or payment method has been debited but the transaction has not successfully reflected in our system, please contact us with the transaction details. If the payment is subsequently confirmed as failed or reversed by the payment gateway, the amount will generally be handled according to the payment gateway and banking process.
7. Refund Request Procedure
To request a refund, contact us at:
Email: info@nursinghorizons.com
Subject: Refund Request – [Order/Transaction ID]
Your request should include your full name, registered email address, mobile number, order/transaction ID, date of payment, amount paid, service/product purchased, reason for requesting the refund, and relevant payment proof if required.
8. Refund Processing
Once a refund is approved, we will initiate the refund through the applicable payment method or payment gateway. The time taken for the refunded amount to appear in your bank account, card or payment account may depend on the payment gateway, bank or financial institution.
9. Non-Refundable Charges
Unless otherwise stated, the following may be non-refundable:
- Services already provided
- Digital products already delivered or accessed
- Editorial or processing work already completed
- Publication-related work already commenced
- Third-party transaction/payment gateway charges where applicable
- Administrative charges where clearly disclosed before payment
10. Service Cancellation by Nursing Horizons
If Nursing Horizons cancels a service or is unable to provide a service for reasons attributable to Nursing Horizons, we may provide an appropriate refund or alternative arrangement, depending on the circumstances and the service purchased.
11. Promotional Offers
Payments made under promotional offers, discounted packages, special campaigns or limited-time offers may have specific refund conditions. The terms communicated with the relevant promotional offer will apply.
12. Disputes and Chargebacks
Before initiating a payment dispute or chargeback with your bank or payment provider, we request that you contact Nursing Horizons so that we can investigate and attempt to resolve the issue.
13. Policy Changes
Nursing Horizons may update this Refund & Cancellation Policy from time to time. The revised policy will be published on nursinghorizons.com with the updated effective date.
14. Contact Us
Nursing Horizons
Website: nursinghorizons.com
Email: info@nursinghorizons.com
Phone: +91 77381 55944
Address: 111, Ecstasy Business Park, JSD Road, Mulund West, Mumbai – 400 080, Maharashtra, India
Last Updated: 17 August 2026